Is this site a brand new site or will you be transferring your domain from a different hosting service?
• New Site = Easy launch. No downtime and not likely to need the help of TIME Sites Engineering team support.
• Domain Transfer = More complicated launch. It is likely there will be some downtime as the DNS (Domain Name System) transfers. TIME Sites Engineering team support should be on standby. We recommend doing this kind of launch during low traffic hours (e.g., after business hours).

Do you have a Cloudfront distribution already associated with your domain? If you do, please let us know so we can anticipate any issues that might come up.

If this is a time-sensitive launch, have you agreed on the date and time for the launch?
• Make sure the date and time is agreed upon in advance so TIME Sites can make sure a support team member is available to troubleshoot any issues that might come up.
• If there are changes in your launch plan, just let us know so we can accommodate your new date. 

Have you set up the appropriate redirects? If any URLs are changing in your new site, you will need redirects to be set up properly before switching the DNS so that your site does not have any dead links. 

Have you updated your custom domain in the website settings and published your website before making DNS changes? There is no harm in this and ensures less downtime when switching DNS settings. 

Have you been introduced to the support team member that will be on hand to assist with your launch? If not, send us a note so we can introduce you.